Warranty

UltraCoverPlus™

Magicard printers sold to customers in the USA and Europe are bundled with a free 2 year extended warranty and loaner program we call UltraCoverPlus™. This program is additional to our standard one year limited warranty, which applies throughout the world. Also, in some territories outside the USA and Europe, we support our master distributors to offer a locally managed version of UltraCoverPlus™, but in this case, the terms of any extended warranty are set by our distributor and not by Ultra.

1. Availability

UltraCoverPlus™ is included with most new Magicard printers for 2 years from the date of original purchase by the user.
UltraCoverPlus™ is available only to customers in the EU and North America.
UltraCoverPlus™ is provided free for two years from the time of original purchase of the Magicard product to which it relates. The opportunity to purchase additional years on the expiry date may be made available at Ultra's sole discretion.

2. Making a Claim

a) For each UltraCoverPlus™ warranty, Ultra will provide a CR-80 sized UltraCoverPlus™ warranty card showing the product serial number, the expiry date and the customer services contact. Telephone number. The user must keep this card in a safe place.

b)If your product is exhibiting a problem and is covered by UltraCoverPlus™, then please contact our technical support team for help in solving your problem over the 'phone. The number is on the UltraCoverPlus™ warranty card.

c) If technical support cannot solve the problem over the 'phone, and your product is defective, a Magicard Returns Advice Note (MRAN or RMA) number will be issued to you. To enable us to help you as much as possible, please have the product's model and serial number ready.

d) Once it has been established that your product is covered by UltraCoverPlus™, please ensure that any consignment addresses are forwarded before 1pm (Magicard Service Center time) so that there is no delay in shipment of the loan printer.

e) On receipt of the loan unit, please dispatch the defective product to the Magicard Service Center.

f) The product should be packed in its original packaging with a note describing the problem and quoting the MRAN number. The unit must be sent to the Magicard Service Center address supplied with the (MRAN or RMA) number by the main service center. Please also mark the (MRAN or RMA) number on the outside of the shipping carton.

g) If your defective unit is not received within two weeks of the loan machine being dispatched from Ultra, then a rental charge may be levied.

h) Once your product has been repaired it will be dispatched back to you. On receipt, please return the loan unit within two weeks. After a peRiod of two weeks, unless agreed in writing by Ultra, a rental charge will become payable.

i) Insurance and shipping costs incurred in sending the original product for service and returning the loan unit are the responsibility of the customer. Ultra will bear the cost of sending the loan unit out and returning the repaired item.

3. Printhead Failure

a) If a printhead protected by UltraCoverPlus™ fails, for any reason, the printhead assembly should be removed from the printer and sent to the specified Ultra Service Center. Ultra will ship a replacement printhead assembly using expedited delivery as soon as the printhead assembly arrives at the Service Center.
b) If a third party such as an OEM, Systems Integrator or contact repair organization carries out the replacement using a locally head spare printhead assembly, than that organization (or the user) must inform Ultra in writing of the serial numbers of the printer and the replacement printhead.
c) Any claims for replacement where the failed head is not returned may be refused by Ultra

4. Exceptions

Each UltraCoverPlus™ warranty is specific to one product and one original or replacement printhead as defined by the respective and unique serial numbers UltraCoverPlus™ service will be provided when all outstanding payments have been received by Ultra.

Ultra will use its best efforts to ensure that an adequate supply of loan units are available. However, in circumstances of exceptional demand, it may be necessary to delay shipment or to substitute an alternative model.

Standard Warranty

If your printer is not covered by the free UltraCoverPlus™ extended warranty program, then it will still be covered by our standard one year limited warranty, which applies in all areas. The terms of this limited warranty are as follows:

1. Coverage

Ultra Electronics Ltd warrants that the Magicard printer shipped with this Warranty statement will conform to the manufacturers specifications and be free from defects in materials or workmanship for a peRiod of 12 months from the date of original purchase by the user, but there are additional conditions on the printhead Warranty (see para 2)

2. Limited Printhead Warranty

Ultra warrants that, under normal use and service, thermal print heads will be free from defects in material and workmanship for a peRiod of twelve (12) months from the date of original purchase or for a quantity of 40,000 printed cards, whichever comes first, provided that Ultra-approved card media is utilized. If a Warranty claim is submitted for a defective printhead, Ultra will have the right to inspect the printhead and samples of the printed and blank cards used with it for the purpose of verifying that the claimed defect has not been caused by non-Ultra approved media, or by foreign particles or substances which have caused chemical or physical damage. Ultra's decision in any such claims shall be final.

3. Warranty Claims

If the Magicard printer proves defective during this peRiod, please contact the Ultra Service Center, at the address and telephone/fax number given below. The Ultra Service Center personnel may first ask you to carry out certain simple checks to confirm the nature of the problem, and if a return is appropriate they will give you a Return Authorization Number and consignment instructions to the appropriate repair center. Ultra will, at its option, repair or replace the defective parts at no charge to the customer.

4. Warranty Limitations

The Warranty does not apply to Magicard printers that have been:

• Damaged through physical or electrical mishandling.
• amaged through operation in environments, which are outside normal office conditions In terms of corrosive atmosphere, temperature, humidity, shock or vibration.
• Improperly installed or interfaced to other products which may exhibit software problems or expose the Magicard to improper voltages or control signals.
• Fitted with dye film rolls from any source other than Ultra Electronics, or have been used to print on anything other than card surfaces which are approved by Ultra and which will generally be made of PVC/PET, be completely flat, and be free of harmful particles or substances.
• Serviced or interfered with by anyone other than an Ultra Authorized Service Provider

5. Shipping

Insurance and shipping costs incurred in sending the Magicard printer for Warranty service are the responsibility of the customer. Whenever possible Ultra Service Centers will use the same class of shipping service selected and paid for by the customer to return the printer. Return shipping costs from Ultra to the customer will be at Ultra's expense. After obtaining the Return Authorization Number as described above, the printer should be securely packed in its original packaging with proof of date of purchase and a note describing the problem and quoting the Return Authorization Number. The printer must be sent to the service center address supplied with the Return Authorization Number by the main service center. This address may be different to the address listed below, but will generally be closer to you. Please also mark the Return Authorization Number on the outside of the shipping carton. All customs duties and taxes, if applicable, are the responsibility of the customer.

6. Applicability

The Warranty and remedy provided above are exclusive and in lieu of all other warrants, either express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Any statements or representations made by any other person or firm are void.

Neither Ultra Electronics Ltd nor its affiliates shall be liable for any loss, inconvenience, or damage, including direct, special, incidental, or consequential damages, resulting from the use or inability to use the Ultra product, whether resulting from breach of Warranty or other legal theory even if Ultra has been advised of the possibility of such damage or loss.

The laws of England govern this Warranty. Any dispute arising out of or relating to this Warranty shall be submitted for arbitration of this dispute or disputes pursuant to the rules and regulations of the UK Arbitration Act.

This Warranty gives you specific legal rights, and you may also have other legal rights, which vary from country to country so the above limitations and exclusions may not apply to all customers.